Below, you'll find basic information on the general questions we receive most often - you can also refer to our blog for additional information about the products that we carry.
Have a question that isn't covered here? Send us an email at firstname.lastname@example.org
What are your hours?
Our phone support hours are Monday through Friday 9:30am to 6pm. Our online store is always open, and any questions can always be sent to us via email at email@example.com
What is your return process?
Every return we process requires a return authorization number - if you'd like to return or an exchange an item, please send us an email at firstname.lastname@example.org with your name, order number, and the reason for the return or exchange.
What if an item arrives damaged or defective?
In the event your order arrives to you defective or damaged, it is important that you contact us as soon as possible! Send us an email at email@example.com within 5 days of receiving your order with your name, order number and pictures of the damage (if possible) - we'll take care to get the issue resolved for you as quickly as possible.
Please note that in sending replacements for defective items or orders damaged in transit we are not able to offer upgraded express or priority shipping options.
Do you ship for free?
Yes we do! We offer free shipping on orders over $69.99 to most locations in the continental United States! Check out our full free-shipping policies in the United States for more information.
Where can I find my tracking number/ I did not receive a tracking number?
Tracking numbers are automatically sent out to the email address associated with your order once your order ships outs - however, these emails can sometimes be filtered into Junk or Spam folders so please be sure to check thoroughly for them. Still can't find your tracking number? Send us an email at firstname.lastname@example.org your order number, and we'll be happy to look it up for you!
Where do I enter the discount code during checkout?
Under the Payment and Other Information portion of the checkout process there will be a space to enter a discount code or gift certificate code and apply it to your order - this part of the process is found after you enter your billing and shipping information.
I'm receiving an error when I enter my payment information!
If you are receiving an error when entering your payment card information, you will need to call the number located on the back of your card - a representative with your payment card company will be able to assist you.
- For frequently asked question on the Marcato Atlas Pasta Makers click here.
- What Does the 'Wellness' Refer to on Marcato Pasta Makers? click here.
- Fabio Leonardi Self-Lubrication Grease in Motors click here.
Have a question we didn't cover above? Send us an email at email@example.com