Below, you'll find basic information on the general questions we receive most often - you can also refer to our blog for additional information about the products that we carry.
Have a question that isn't covered here? Send us an email at info@consiglioskitchenware.com
Looking for an answer to a specific question? Click on one of the subject headings below to jump directly to that category!
Returns
Shipping
Discounts, Payment Options and the Checkout Process
General Information
What are your hours?
Our phone support hours are Monday through Friday 9:00am to 5pm. Our online store is always open, and any questions can always be sent to us via email at info@consiglioskitchenware.com
For more information, please refer to our Contact Us page, or check out our Store Location page!
Returns
What is your return process?
Consiglio's does not provide prepaid return shipping labels or pay any cost associated with returning a product, this is the customers responsibility. Every return we process requires a return authorization number - if you'd like to return or exchange an item, please send us an email at info@consiglioskitchenware.com with your name, order number, and the reason for the return or exchange.
You can read our full Return and Exchanges Policy here.
What if an item arrives damaged or defective?
In the event your order arrives to you defective or damaged, it is important that you contact us as soon as possible! Send us an email at info@consiglioskitchenware.com within 2 days of receiving your order with your name, order number, and pictures of the damage - we'll take care to get the issue resolved for you as quickly as possible.
Please note that in sending replacements for defective items or orders damaged in transit we are not able to offer upgraded express or priority shipping options.
At what point can I cancel my order?
Order cancellation requests cannot be guaranteed, but we will make every attempt to accommodate your request. The order must still be on-site in our warehouse to process an order cancellation. Order cancellation requests will be refunded less the processing transaction fee, this fee can vary from 2 - 5%.
Once an order is in transit Consiglio's cannot cancel the order as it is with the courier. Please note if you choose to have the parcel returned to sender "RTS" you will be refunded less the actual shipping costs (to and from). If your order qualified for free shipping, the actual cost Consiglio's encountered to ship the parcel will be deducted from your return in addition to the return shipping cost.
All products must have the original components and product packaging to be eligible for a return.
We cannot accept returns on products that do not have all the original components and original product packaging.
Can I return my cookware/bakeware after using it?
We cannot accept returns on cookware or bakeware once they are used. All cookware/bakeware passes through the manufacturer's quality control. Once used please connect with the manufacturer to inquire about tech support and/or warranty support.
Can I return my arrosticini/BBQ/grill or charcoal-related equipment after using it?
We cannot accept returns on arrosticini, BBQ, grill, or charcoal-related equipment once they are used.
Can I return my special order item?
Special order items are final sale and are non-refundable.
Shipping
Do you ship for free?
Yes we do! We offer free shipping on orders over $99.99 to most locations in the continental United States! Check out our full free-shipping policies in the United States for more information.
Where can I find my tracking number/ I did not receive a tracking number?
Tracking numbers are automatically sent out to the email address associated with your order once your order ships outs - however, these emails can sometimes be filtered into Junk or Spam folders so please be sure to check thoroughly for them. Still can't find your tracking number? Send us an email at info@consiglioskitchenware.comwith your order number, and we'll be happy to look it up for you!
Incorrect address entry on order
Consiglio's is not responsible for parcels delivered to addresses if the address was entered incorrectly, or was incomplete during the checkout process. Always ensure you include your full address during check out including buzzer code, gate code, unit numbers, etc.
Are your packaging filler biodegradable and environmentally safe?
Yes! Our packaging peanuts (packaging filler) is 100% biodegradable and organic, you can dissolve in water, dispose in compost or simply throw them away. Our packaging peanuts are the least environmentally harmful packaging product available!
Sold out products / order cancellations
Consiglio's reserves the right to cancel any order including those that are sold out. All orders will be confirmed prior to shipment.
Discounts, Payment Options and the Checkout Process
Where do I enter the discount code during checkout?
Under the Payment and Other Information portion of the checkout process there will be a space to enter a discount code or gift certificate code and apply it to your order - this part of the process is found after you enter your billing and shipping information.
I'm receiving an error when I enter my payment information!
If you are receiving an error when entering your payment card information, you will need to call the number located on the back of your card - a representative with your payment card company will be able to assist you.
Incorrect pricing
As we strive for accuracy, Consiglio's reserves the right to cancel and refund a purchase, without further notice in the event of incorrect pricing.
Can I change my payment method after the order has been placed, shipped out/received?
No, there is no way to change the payment method once an order has been placed, shipped out, or received/delivered.
Can I get a rain check on a discount code if the product is sold out?
In order to use a discount code, the product must be in stock and ready to ship. We cannot offer a rain check on discount codes for sold-out items. The item must be in stock at the time the discount code is offered/valid.
Can I Request the Value of a Free Gift be Redeemed in Cash as a Credit?
- No, we cannot remove the free gift from your current/potential order and reimburse you the value of that gift
- Free gifts do not hold cash value that can be credited in-leu of the free gift
- We cannot switch the type of free gift being offered (colour, size, type, style etc.)
Product FAQS
- For frequently asked question on the Marcato Atlas Pasta Makers click here.
- What Does the 'Wellness' Refer to on Marcato Pasta Makers? click here.
- Fabio Leonardi Self-Lubrication Grease in Motors click here.
- For Fabio Leonardi lean on units click here.
- What to Check if my Fabio Leonardi Tomato Machine is Leaking click here.
- Fabio Leonardi Use, Care and Maintenance: 5 Tips on Getting the Most Out of Your Tomato Milling Machine click here.
- How to identify if the 'hub' is jammed on a Fabio Leonardi machine and troubleshooting steps, click here.
- For Giannini spots in boiler click here
- For Giannini darkened/burned bases from over heating click here.
- For Giannini black polish residue click here.
- For instructions on how to realign the Giannina stove top lids click here.
- For instructions on how to make adjustments to the meat slicer carriage click here.
Have a question we didn't cover above? Send us an email at info@consiglioskitchenware.com