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Returns & Exchanges

90 Day Return Policy

Consiglio's offers a 90 day return policy. Products must be new & unused with all original packaging otherwise a restocking fee will apply. Please note Consiglio's does not cover return shipping costs for returns. You have 90 days after purchase date with the appropriate return authorization # that we will provide you with. Return authorization numbers expire 14 days after they are provided. Please note Consiglio's does not cover return shipping costs, the customer is responsible for all costs associated with returning an order.


Please Note - If you believe your product is defective you must contact us within 5 days of receiving your product. Consiglio's reserves the right to request e-mailed picture of the damage in question to proceed with the return. In the event a product arrives with cosmetic or easily reparable damage, we reserve the right to reconcile the issue by shipping out replacement parts for the product's repair. Replacement parts or parts for repairs are ordered specifically for a product and are not eligible for our 90 day return policy. Any tampering self servicing or technical work along with adding or removing components from any product will void warranty. 

Consiglio's is not responsible for spoiled foods/vegetables due to shipping delays or errors in shipment for our canning equipment. Although we strive to ship as quickly as possible we always recommend ordering well in advance for time sensitive food processing.  
At Consiglio's our goal is to always provide you with the best service at the most competitive prices. We will make every effort to accommodate you and your return. We pride ourselves in operating an efficient and environmentally friendly business.
Email for return approval. We cannot issue a return without first issuing approval. Products sent to without proper RA will not be accepted and be sent back to the sender. Products must be sent back with regular postage only. We reserve the right to refuse returns that are improperly sent or that do not follow the return instructions provided. Please allow 5 days upon delivery before inquiring about returns. As we strive for accuracy in type and print we reserve the right to refuse sale of goods if an error occurs. 

Any personal hygiene products are not available for returns, they are final sale.
Important-Products returned must be in brand new condition with all original packaging & contents. Our shippers inspect all our products before shipping. If these requirements are not met a restocking fee may be applied. 
Manufacturer Warranty:
Products with manufacturers warranty will require in some cases a warranty card within the product package to be filled out. Following the specified instructions on the return card you may have to send in the information to register your product after purchase. All manufacturers defects or warranty claims will be looked after by the manufacturer. Other products will have to be sent to us with RA # and inspected by our product technicians to determine whether a manufacturer’s defect is the issue. (Please Note - Parts and labor costs are covered under warranty).
We are not responsible for associated shipping costs for returns/exchanges/warranty or to ship replacement parts. 
Please Note our return address:
Consiglio's Kitchenware  
41 Horner Ave - Unit 3B
Toronto, ON
M8X 4X4